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Claims and complaints

CLAIMS AND COMPLAINTS

We make a living from happy and satisfied customers. We therefore encourage you to contact us if you experience any problems with any item you have purchased.

In addition to the right of withdrawal, your general rights in the Danish Sale of Goods Act apply to defective items, delayed items or items that do not match the description. You thereby have 24 months' warranty, which means that if the delivered product is defective you can:

 

demand assistance

demand a re-delivery

demand a proportional reduction in the purchase price or

terminate the purchase agreement unless the deficiency is insignificant

 

The above naturally assumes that your claim is justified and the defect is not due to improper handling or use or any other damage to the product.

You must notify LOUISE BILLGREN of defective goods within a reasonable time after you have or should have discovered the defect. Notice given within two months after you have or should have discovered the defect is always within a reasonable time.

If you wish to exercise your right to claim or if you would like to complain about your purchase, please write to us at the following address:



LB Jewellery
Engelstedsgade 49, 2.
2100 København Ø
Denmark

or

EMAIL:
hello@louisebillgren.com

 

When returning purchased products, please attach a copy of your invoice as well as a description of the complaint/defect.

You can also appeal to the Consumer Complaints Board via this link:
https://ec.europa.eu/consumers/odr/